"My husband and I visited Axminster today and are staying locally on holiday for a few days. We came into TH to have a look at the ladies clothing as I saw some really nice pieces in the window. However, what really delighted my husband and I was how lovely, friendly and helpful your staff are. Such a breath of fresh air. There are many chainstores that could learn A LOT from coming into TH. However you go about recruiting and training your staff, you are doing something very right.  Congratulations!" MR & MRS HEWES

 "I work in Axminster and used TH for the first time today to buy a Valentines's present. On buying a relatively low cost item, it was beautifully gift wrapped for me. The overall service was first class. My apologies for not knowing the name of the assistant that served me but I must congratulate your excellent and traditional approach to customer service. Many thanks!" MR S

"...I was really impressed with the kindness and extraordinary patience of the lady who served me and tried to find a pair of shoes which would fit me...  The assistant deserves a word of praise from you for being so exceptionally patient.  I shall certainly recommend friends to shop at your Shoe Department." E HICKMAN

"I would like to thank the shoe department for sending the Rieker shoes that I e-mailed you about last week. I am more than appreciative of your efficient and personal service." MISS B

"Thank you for all the help and consideration you gave to Elizabeth and me when we visited Trinity House." MR C

"I would like to express my appreciation both to you and the lady in the Lingerie Department, who was extremely helpful.  In fact we are very impressed by the care and attention of all the staff at TH including those in the restaurant.  We look forward to more visits en route to Sidmouth, where we also enjoy shopping in Fields. Thank you once again." MRS C